Legal notice

LEGAL NOTICE

Last Updated: 21 August 2026

This website, HIPUFFY.CO, is operated by ELECTRIC LOTUS S.R.O.

1. Website Operator

ELECTRIC LOTUS S.R.O.

Registered Office:
Říční 456/10
Praha 1, 118 00
Czech Republic

Registration / Company No.: CZ23422211
VAT No.: CZ23422211

Customer Support: SUPPORT@VELVETCLOUD.COM

Website: WWW.HIPUFFY.CO

ELECTRIC LOTUS S.R.O. is the seller and contracting party for purchases made through EU.VELVETCLOUD.COM unless expressly stated otherwise.

2. Trading Name

The Website operates under the PUFFY brand.

References on this Website to "Velvet Cloud", "we", "us", or "our" refer to ELECTRIC LOTUS S.R.O., unless the context indicates otherwise.

3. Nature of Business

CONTACT@HIPUFFY.CO is an online retail store offering e-liquid products intended exclusively for adult customers.

Products containing nicotine are intended only for persons aged 18 years or older and are subject to applicable national and European Union laws and restrictions.

The availability of any product in a particular country does not override applicable local laws, product restrictions, age requirements, or other mandatory regulatory requirements.

4. Age Restriction

This Website and nicotine-containing products offered through it are intended exclusively for persons aged 18 years or older, or such higher minimum age as may be required by applicable law.

By purchasing an age-restricted product, the customer represents that they satisfy the applicable minimum-age requirements.

We reserve the right to carry out age verification and to refuse or cancel transactions where the applicable age requirements cannot be verified.

5. Nicotine Warning

WARNING: This product contains nicotine. Nicotine is a highly addictive substance.

Nicotine-containing products are not intended for minors, non-smokers, pregnant or breastfeeding persons, or persons for whom nicotine consumption is medically inadvisable.

Products sold through this Website are not medicines and are not intended to diagnose, treat, cure, or prevent any disease.

Product-specific warnings, instructions, restrictions, and safety information displayed on the product or its packaging must be followed.

6. Geographic Availability

EU.VELVETCLOUD.COM serves eligible European Union destinations, subject to applicable national laws and shipping restrictions.

We currently do not ship to:

  • Liechtenstein

  • Lithuania

  • Norway

  • Portugal

  • Romania

  • Slovakia

  • Sweden

  • Destinations outside our supported European Union markets

Product availability and shipping eligibility may be changed where necessary to comply with applicable laws, regulatory requirements, or carrier restrictions.

7. Intellectual Property

Unless otherwise stated, the Website and its content, including trademarks, trade names, logos, graphics, photographs, product descriptions, text, designs, and other materials, are owned by or licensed to ELECTRIC LOTUS S.R.O. and are protected by applicable intellectual property laws.

No Website content may be reproduced, distributed, modified, republished, or commercially exploited without prior authorization from the relevant rights holder, except where permitted by law.

Third-party trademarks and other intellectual property remain the property of their respective owners.

8. Website Information

We take reasonable measures to maintain accurate and current information on this Website.

However, information may occasionally contain technical, typographical, pricing, availability, or other errors.

We reserve the right to correct errors and update Website information, subject to applicable consumer protection law.

Nothing in this Legal Notice excludes or restricts rights that consumers are entitled to under mandatory applicable law.

9. External Links

The Website may contain links to websites or services operated by third parties.

Unless expressly stated otherwise, ELECTRIC LOTUS S.R.O. does not control those third-party services and is not responsible for their content, availability, security, or privacy practices.

The inclusion of an external link does not necessarily constitute an endorsement of the third party or its products or services.

10. Consumer Complaints

Customers who have a complaint concerning an order or our services should first contact:

ELECTRIC LOTUS S.R.O.
Říční 456/10
Praha 1, 118 00
Czech Republic

Email: SUPPORT@VELVETCLOUD.COM

We will seek to resolve complaints in accordance with applicable Czech and European Union consumer protection legislation.

11. Alternative Dispute Resolution

If a consumer dispute arising from a purchase contract cannot be resolved directly between the customer and ELECTRIC LOTUS S.R.O., the consumer may be entitled to seek out-of-court resolution of the dispute through the competent alternative dispute resolution body.

For ordinary consumer disputes in the Czech Republic, the competent body is:

Česká obchodní inspekce (Czech Trade Inspection Authority)
Ústřední inspektorát – oddělení ADR
Gorazdova 1969/24
120 00 Praha 2
Czech Republic

Email: adr@coi.gov.cz

Further information about alternative dispute resolution is available through the Czech Trade Inspection Authority.

The availability of alternative dispute resolution does not deprive consumers of any mandatory rights or remedies available under applicable law.

12. Governing Law

The operation of this Website and contracts concluded with ELECTRIC LOTUS S.R.O. are governed by the laws of the Czech Republic, subject to mandatory provisions of European Union law and mandatory consumer protection laws applicable to consumers in their country of residence.

Nothing in this Legal Notice is intended to deprive a consumer of protections that cannot lawfully be excluded by contractual agreement.

13. Related Legal Documents

Use of EU.VELVETCLOUD.COM and purchases made through the Website are also subject, where applicable, to our:

  • Terms of Service

  • Privacy Policy

  • Shipping Policy

  • Return & Refund Policy

  • Cookie Policy and Cookie Preferences

These documents should be read together with this Legal Notice.

14. Contact

For legal notices, customer service requests, or questions concerning this Website, contact:

ELECTRIC LOTUS S.R.O.

Říční 456/10
Praha 1, 118 00
Czech Republic

Registration / Company No.: CZ23422211
VAT No.: CZ23422211
Email: CONTACT@HIPUFFY.CO
Website: EU.VELVETCLOUD.COM

© 2026 ELECTRIC LOTUS S.R.O. All rights reserved.